1. Refund Eligibility
At Wizmedia Studio, we are committed to providing quality services and products to our customers. We understand that there may be instances where you may request a refund. Our refund policy outlines the conditions under which refunds will be issued.
2. Service Refunds
2.1 Service Quality
We strive to deliver services that meet or exceed your expectations. If you are dissatisfied with the quality of a service you have purchased from Wizmedia Studio, you may be eligible for a refund.
2.2 Refund Request Process
To request a refund for a service, please follow these steps:
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Contact our customer support team at support@wizmedia.studio within 7 days of the service delivery.
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Provide a detailed explanation of your concerns and the reasons for your dissatisfaction.
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Our team will review your request and may request additional information or clarification.
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Refunds will be issued at our sole discretion.
2.3 Refund Approval
Refunds for services will be approved based on the following criteria:
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The service does not meet the specifications and quality agreed upon in the service contract or description.
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The service was not delivered within the agreed-upon timeframe, and the delay is not due to factors beyond our control.
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Other exceptional circumstances as determined by Wizmedia Studio.
3. Product Refunds
3.1 Digital Products
We may offer digital products such as templates, software, or design assets. Refunds for digital products are subject to the following conditions:
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Refunds are issued solely at our discretion.
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We may issue refunds for digital products if they do not meet the specifications and quality as described on our website or during the purchase process.
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Refunds will not be provided for reasons such as a change of mind, personal problems, or environmental factors beyond our control.
4. Refund Processing
Refunds will be processed within a reasonable time frame after the approval of your refund request. The method of refund (credit back to your payment method or alternative arrangement) will be determined by Wizmedia Studio.
5. Contact Us
If you have any questions or concerns regarding our refund policy or wish to request a refund, please contact our customer support team at support@wizmedia.studio
6. Changes to the Refund Policy
Wizmedia Studio reserves the right to update or modify this refund policy at any time. Any changes will be posted on our website, and the date of the most recent revision will be indicated. Customers are encouraged to review this policy periodically.